Turn chat bugs into tracked fixes
Connect
SPIRITT
CharlaMake support knowledge better
Turn conversations into answers
Use Charla conversation history to maintain your knowledge base and build accountable customer follow-up. Connect recurring customer conversations to specific help articles and missing explanations.
What you can do with Charla.
Answers grounded in real questions
Connect recurring customer conversations to specific help articles and missing explanations.
Knowledge maintained completely
Create and update articles with deliberate visibility, category and content choices.
Support context beyond chat
Carry authorized conversation and contact context into your CRM and engineering workflows.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for answers grounded in real questions and give it your operating priorities.
02
Connect Charla
Connect your Charla account and choose the records and actions this workspace may use. Choose the property and explicit article visibility and replacement rules.
03
Delegate an outcome
Ask SPIRITT to build a knowledge improvement loop. It carries the work through and checks the result.
Hand over a mission.
Choose a mission. Make it yours.
Put Charla to work.
Turn conversations into answers
Questions
Charla, with SPIRITT.
01Can it reply to live chats?+
This connection exports conversation history rather than sending chat replies. SPIRITT can still build support apps, create follow-up work and maintain the help content customers use.
02Can it publish help articles?+
Yes. Article creation has explicit visibility settings and defaults to a private draft, so a publishing mission must set the intended state.
03How are article updates handled?+
An update replaces every writable field. SPIRITT reads the article and its category associations from the article list, then preserves fields outside the approved change.
04Will renaming an article change its URL?+
Charla regenerates the slug from the replacement title. Title changes should include an updated link inventory.
05Can content changes affect the chatbot?+
Charla may train or retrain from articles according to the property’s AI settings. Article scope and visibility should match your intended knowledge source.
06Can it edit contacts?+
Contact retrieval and listing are available, but contact writes are not. Verified corrections can be routed to the connected CRM or owner workflow.