Carry bugs into engineering
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SPIRITT
FuseDeskGive every case an owner
Take support through resolution
Operate FuseDesk cases, replies and live-chat handovers with the customer’s full support history. Use complete case and email context to send relevant customer replies through the existing conversation.
What you can do with FuseDesk.
Replies grounded in history
Use complete case and email context to send relevant customer replies through the existing conversation.
Queues that move
Assign departments and reps, apply tags and snooze cases according to the agreed support policy.
Handoffs that retain context
Carry chat history and customer identity into accountable follow-up without losing the conversation.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for replies grounded in history and give it your operating priorities.
02
Connect FuseDesk
Connect your FuseDesk account and choose the records and actions this workspace may use. Define reply authority, case scope and linked CRM changes.
03
Delegate an outcome
Ask SPIRITT to run a support resolution desk. It carries the work through and checks the result.
Hand over a mission.
Choose a mission. Make it yours.
Put FuseDesk to work.
Take support through resolution
Questions
FuseDesk, with SPIRITT.
01Can it email customers?+
Yes. A case reply immediately sends external email to the resolved recipients, using supplied content or an existing template.
02Can it manage live chats?+
It can read chat history and transfer, rename or relink chats. Closing a chat is irreversible and can also create an assigned support case.
03Can contact edits affect my CRM?+
Yes. FuseDesk contact updates also update the linked CRM contact. Both changes should be authorized together.
04Can it run bulk case workflows?+
Bulk updates support assignment, department, status, tags, CRM automation and snoozing for a defined case set.
05How does it handle duplicates?+
It can merge cases, but merges cannot be undone. Every case ID must be verified and explicitly approved.
06Can it follow up automatically?+
SPIRITT can schedule case checks, honor snooze commitments and send replies under your support policy while checking the latest history first.