Ground replies in verified order details
Connect
SPIRITT
GorgiasGorgias
Own the support queue
SPIRITT organizes Gorgias tickets, sends customers answers grounded in their history, and coordinates store support with your commerce and product teams.
What you can do with Gorgias.
Replies with context
Combine ticket messages and customer history with connected store records so customers get answers about their actual orders.
A queue with owners
Keep ticket tags, assignments, and status aligned with the issue so urgent requests reach the team that can resolve them.
Complaints into fixes
Trace repeated product complaints to supporting conversations, create follow-through work, and measure whether the pattern subsides.
Works with your other apps.
Get started in three steps.
01
Open a workspace
Create a SPIRITT workspace for your store's support operation and the customer outcomes you want it to own.
02
Connect Gorgias
Give SPIRITT authorized access to the Gorgias tickets, messages, customers, and teams needed for the mission.
03
Hand over the queue
Define a mission such as answering delivery questions or resolving product escalations. SPIRITT runs the follow-through.
Hand over a mission.
Choose a mission. Make it yours.
Put Gorgias to work.
Give store support an owner
Questions
Gorgias, with SPIRITT.
01Which parts of Gorgias can SPIRITT operate?+
SPIRITT can create and update tickets and customers, read messages and customer history, manage ticket tags, work with teams, and send customer messages on existing tickets. It can also merge verified duplicate customers so their data and support history stay together.
02What access does a Gorgias mission need?+
Gorgias supports an API key or account authorization for the connection. Use access appropriate to the tickets, customers, and teams involved, and identify the store and routing rules. A mission that uses Shopify order details also needs that store connection.
03Does connecting Gorgias also authorize refunds or order changes?+
No. Gorgias provides the support conversation and customer records in this connection. Order checks and commerce actions belong to a separately connected store system such as Shopify, with its own available actions and permissions. SPIRITT can coordinate the customer response without treating a support ticket as refund authorization.
04Are ticket messages customer replies or internal notes?+
The available message action sends an external customer message on an existing ticket, not an internal note. Delivery happens after message creation, so creation alone is not proof of receipt. SPIRITT can keep internal coordination in Slack and distinguish submitted replies from confirmed delivery information.
05Can SPIRITT build something beyond a ticket dashboard?+
Yes. It can build a customer intake app that creates Gorgias tickets, a returns insight desk linked to product records, or a defect-resolution workflow connected to Linear. Each system can retain the original ticket links and customer matches needed to investigate a case.
06Can it keep routing and follow-through running every day?+
Yes. SPIRITT can run scheduled checks of tickets, messages, events, and tags, update assignments, and work exceptions with the right team. A processing ledger can track handled cases and previous replies so repeated checks do not become duplicate customer messages.