Sync account context to chats
Connect
SPIRITT
KommunicateKommunicate
Chats that reach the right person
SPIRITT runs the conversation layer around Kommunicate. It opens chats from real business events, messages customers, takes conversations over from bots for the right agent and keeps profiles full of useful context.
What you can do with Kommunicate.
Proactive outreach
Open conversations with the right members and send the first message when something happens in your business.
Clean bot-to-human handoffs
Assign conversations to a person, remove bots when needed, and close or mark spam.
Profiles agents can act on
Update names, emails, images and metadata so every agent sees the account context.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for the customer conversations you want handled.
02
Connect Kommunicate
Connect Kommunicate with access to conversations and users, plus the apps whose events should start a chat.
03
Delegate an outcome
Describe when to reach out, who should own the chat and what to say. SPIRITT runs it from there.
Hand over a mission.
Choose a mission. Make it yours.
Put Kommunicate to work.
Chats that reach the right person
Questions
Kommunicate, with SPIRITT.
01Can SPIRITT start conversations in Kommunicate?+
Yes. It creates conversations with the members you choose, can use your own conversation ID, and can skip routing to set the first assignee directly.
02Can it hand a chat from a bot to a person?+
Yes. It assigns the conversation to a human agent and can remove AI agents from it in the same step.
03Does the customer see these changes?+
Assignments and status changes can notify the customer or stay silent. SPIRITT sets this per workflow.
04What messages can it send?+
Plain-text messages into a conversation, sent as the user you specify.
05Can it update customer profiles?+
Yes. Display name, email, profile image and metadata can be updated for customers, and details read for any user IDs.
06Where do conversation IDs come from?+
From conversations SPIRITT opens, or from IDs your app, ticket log or webhook data supplies.