File top topics as issues
Connect
SPIRITT
ModemModem
Customer signal, put to work
SPIRITT turns what customers say in Modem into action. It triages topics, files the real issues on your roadmap, alerts owners when key accounts go quiet or get loud, and keeps people, companies and CRM identities clean.
What you can do with Modem.
Topics triaged every day
New topics get priority, lifecycle and issue type set, and duplicates merged.
Feedback that reaches the roadmap
The loudest problems become tracked issues with the people and companies behind them.
One clean customer graph
People and companies deduped, enriched and linked to their CRM records.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for the customer feedback and account work you want handled.
02
Connect Modem
Connect Modem so SPIRITT can work with your topics, people, companies and channels.
03
Delegate an outcome
Say what should happen with customer signal. SPIRITT triages it, routes it and keeps records clean.
Hand over a mission.
Choose a mission. Make it yours.
Put Modem to work.
Act on what customers are telling you
Questions
Modem, with SPIRITT.
01What can SPIRITT do with Modem?+
SPIRITT reads and updates topics, people, companies and channels, merges duplicates, links external identities and answers plain-language questions about your feedback data.
02Can it triage topics?+
Yes. It sets priority, lifecycle, issue type and keywords, archives noise and merges duplicate topics.
03Can it connect Modem to my CRM?+
Yes. SPIRITT links Modem people and companies to records in tools like HubSpot or Salesforce and creates missing ones.
04Can it see who raised a topic?+
Yes. It lists every participant in a topic with their company, VIP status and contribution count.
05Can it dedupe records?+
Yes. SPIRITT matches people and companies on emails, domains and identities, merges the duplicates and logs every merge.
06How do I get started with Modem?+
Open a SPIRITT workspace, connect Modem and pick one loop, such as filing top topics as issues. SPIRITT runs it every week.