Carry customer issues to fixes
Connect
SPIRITT
PlainPlain
Connect support conversations to outcomes
Run Plain customer context, support threads, messages, and engineering handoffs as one accountable customer operation. SPIRITT brings the customers, companies, groups, support threads, and linked issues into one working operation, coordinates the next steps across your connected tools, and keeps the outcome in view.
What you can do with Plain.
Customer context stays connected
Upsert customers and companies, maintain customer groups, and connect support work to verified account information.
Conversations move with the work
Create threads and send approved messages in the correct customer context, then inspect thread details and preserve a handoff trail.
Engineering links become follow-through
Retrieve external issue links associated with customer threads and coordinate the linked engineering work through connected issue trackers.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Create a SPIRITT workspace for your Plain operation. Describe the outcome, the records involved, and what finished work should look like.
02
Connect Plain
Connect Plain with access to the customers, companies, groups, support threads, and linked issues needed for the mission. Connect companion apps for the handoffs you want SPIRITT to run.
03
Delegate a mission
Ask SPIRITT to run Plain customer context, support threads, messages, and engineering handoffs as one accountable customer operation. Set the approval points and cadence, then let it carry the work through.
Hand over a mission.
Choose a mission. Make it yours.
Put Plain to work.
Connect support conversations to outcomes
Questions
Plain, with SPIRITT.
01Can SPIRITT maintain customer and company context?+
Upsert customers and companies, maintain customer groups, and connect support work to verified account information.
02Can it create threads and send messages?+
Create threads and send approved messages in the correct customer context, then inspect thread details and preserve a handoff trail.
03Can it connect support to engineering issues?+
Retrieve external issue links associated with customer threads and coordinate the linked engineering work through connected issue trackers.
04Can every thread field be changed through the named update action?+
The named thread update action changes the title. These missions use supported customer, company, group, thread-creation, and messaging actions, while reading thread state for follow-through. They do not assume title updates also change priority, assignment, or resolution status.
05How do I set up Plain with SPIRITT?+
Open a SPIRITT workspace, connect Plain, and describe the mission. Choose the customers, companies, groups, support threads, and linked issues it should use and the actions it can take. Add the companion connections for messages, records, or deliverables outside Plain.
06How does SPIRITT follow through on Plain work?+
Thread and external issue references travel together through the resolution queue. SPIRITT verifies engineering progress, sends authorized customer updates, and keeps remaining customer verification assigned rather than assuming a title edit closes a case.