Voice-of-customer reports
Connect
SPIRITT
Re:amazeRe:amaze
Every conversation, put to use
SPIRITT works across your Re:amaze inbox to build what support needs: tag trend reports, customer briefs, quality reviews and a template library that matches what customers actually ask.
What you can do with Re:amaze.
The whole inbox in view
Filter conversations by channel, status, tag, origin and date, and read every message thread.
Customers seen in context
Pull a contact by email with all their conversations to brief sales, success or the next agent.
Templates that match demand
Compare canned responses and tag trends with the questions customers actually ask.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for the support insight or reporting you want running.
02
Connect Re:amaze
Connect Re:amaze for your brand's conversations, contacts and templates, plus the tools where results should land.
03
Delegate an outcome
Describe the report, brief or review you need. SPIRITT builds it from your inbox and keeps it current.
Hand over a mission.
Choose a mission. Make it yours.
Put Re:amaze to work.
Every conversation, put to use
Questions
Re:amaze, with SPIRITT.
01What Re:amaze data does SPIRITT use?+
Conversations and their messages, contacts found by email, response templates and tag usage reports for your brand.
02How precisely can it filter conversations?+
By status, channel category, tag, origin, customer email or SSO ID, date range and sort order.
03Can it flag urgent conversations fast?+
Yes. It checks open conversations on a schedule by tag, channel or customer, and posts the urgent ones to Slack with the full message history.
04Can it build a dashboard from Re:amaze?+
Yes. It loads conversations and messages on a schedule into your database and deploys the dashboard your team uses.
05Can it improve our canned responses?+
Yes. It searches your templates, compares them with real questions and writes new or updated copy.
06Does it cover every channel?+
Conversations carry their channel category and origin, so reports can split email, chat, social and other sources.