Link incident evidence and Jira progress
Connect
SPIRITT
ServiceNowServiceNow
Put service work in motion
SPIRITT carries incidents from intake through verified resolution and turns maintenance plans into prepared changes. Build workflows that connect your service desk, configuration items, and delivery teams.
What you can do with ServiceNow.
Closed-loop incident work
Collect evidence, route incidents to engineering, and write verified progress back to ServiceNow through resolution under your team's criteria.
Better-prepared changes
Associate changes with affected configuration items, resolve authorized scheduling conflicts, and verify requests and tasks before the change window.
Reliable service context
Reconcile incoming inventory against CMDB records and connect configuration items to application services so teams can investigate with context.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for the service desk, change coordination, or configuration management work you want to delegate.
02
Connect ServiceNow
Connect your ServiceNow instance with access to the tables, catalog items, and service operations your mission needs.
03
Delegate an outcome
Give SPIRITT a real mission, such as running incident resolution or preparing weekly changes. It builds the workflow and carries out the work.
Hand over a mission.
Choose a mission. Make it yours.
Put ServiceNow to work.
Give service operations an operator
Questions
ServiceNow, with SPIRITT.
01What work can SPIRITT carry out in ServiceNow?+
SPIRITT can create and update incidents, attach evidence, maintain next steps, and record resolution when your criteria and permitted state transitions are satisfied. It can also prepare and update changes, check conflicts, submit catalog orders, reconcile CMDB items, operate import sets, and retrieve scan and test results.
02What access does the ServiceNow connection need?+
The connection needs authorization for the tables and operations in your mission. Incident updates, catalog ordering, CMDB reconciliation, and release checks can require different access. SPIRITT can retrieve global role inheritance information and check catalog item delegation. Those checks neither establish an individual user's complete effective permissions nor grant additional access.
03Can SPIRITT operate recurring change preparation?+
Yes. It can read maintenance schedules, retrieve standard templates, create requests and tasks, associate CIs, and start and retrieve conflict checks. Within your authorized scheduling rules, it can reschedule changes, update tasks, and verify the records. A clear conflict check is not approval, and scheduling a change does not execute the maintenance.
04How can ServiceNow work connect to Jira or Slack?+
SPIRITT can create Jira engineering issues from qualifying incidents and use Slack to pursue evidence and coordinate owners. It writes the engineering reference, verified progress, and next steps back to the ServiceNow incident. When your resolution criteria are met, it can update the incident to the permitted resolved or closed state and verify the result.
05What custom systems can SPIRITT build around ServiceNow?+
Useful builds include a catalog request portal, a service impact explorer, and an inventory reconciliation desk. These can use real catalog variables, CMDB relationships, incidents, and change records while keeping ServiceNow as the record of submitted requests and operational work.
06How is this different from just creating ServiceNow tickets?+
Ticket creation starts the record; SPIRITT can operate the surrounding work through evidence collection, engineering coordination, incident updates, and verified resolution. For infrastructure work, it can reconcile CI identities rather than blindly insert inventory rows, and check change conflicts rather than merely copy maintenance dates.