Match chats to CRM; assign owners
Connect
SPIRITT
WhatsAppWhatsApp
Conversations to work
SPIRITT turns WhatsApp Business conversations into completed customer work. Build interactive intake, send timely messages, and carry requests into your CRM, calendar, and support operations.
What you can do with WhatsApp.
Requests become action
Use interactive lists, reply buttons, and Flows to collect customer intent and carry the next step into your connected business tools.
Follow-through that fits
Use approved templates for outreach that requires them, and contextual replies within WhatsApp's messaging rules.
One connected operation
Build a customer operations desk that connects WhatsApp message history with orders, appointments, and accountable owners.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for the customer conversations and follow-through you want handled.
02
Connect WhatsApp
Connect a WhatsApp Business account with access to the business phone numbers, messages, templates, and Flows your mission needs. Personal accounts are not supported.
03
Delegate an outcome
Give SPIRITT a concrete mission, such as collecting service requests and booking appointments. It builds and runs the workflow across your connected tools.
Hand over a mission.
Choose a mission. Make it yours.
Put WhatsApp to work.
Turn conversations into completed work
Questions
WhatsApp, with SPIRITT.
01Does this work with my personal WhatsApp account?+
No. This integration supports WhatsApp Business accounts, not WhatsApp Personal accounts. Connect the business account with appropriate access to the phone numbers and resources the mission will use.
02What kinds of WhatsApp messages can SPIRITT send?+
SPIRITT can send text, approved templates, media, contacts, locations, interactive lists, and messages with up to three reply buttons. Recipient eligibility and WhatsApp messaging rules still apply; a connected number does not provide unrestricted outreach.
03Can SPIRITT create templates and use them for recurring outreach?+
Yes. SPIRITT can create or update message templates, check their status, and send template messages. WhatsApp must approve templates before use. Recurring workflows can check approval and customer eligibility, fill in verified details, and stop further outreach when the workflow's response or opt-out rules require it.
04Can it build interactive WhatsApp Flows?+
Yes. SPIRITT can create Flows, update their screen configuration and metadata, inspect assets, and publish them after testing. It can also build the surrounding intake system so collected requests become assigned work rather than an isolated form submission.
05How can WhatsApp conversations connect to our other systems?+
SPIRITT can use available business message history and account notifications to coordinate work with connected apps. Useful outcomes include matching conversations to HubSpot contacts, looking up Shopify orders, arranging Google Calendar appointments, and sending unresolved cases to Slack with context.
06Is this just automated text replies?+
No. Alongside messaging, SPIRITT can create QR entry points, manage business profiles and conversational settings, maintain templates, and build custom conversation dashboards. WhatsApp remains the customer channel while SPIRITT operates the intake, routing, and follow-through around it.