Decagon Pricing: What an AI Customer Service Agent Costs, and What SPIRITT Costs for the Whole Workforce
Decagon prices customer service conversations, per conversation or per resolution, on a sales-quoted enterprise contract. SPIRITT prices a whole AI workforce that codes, ships and runs sales, ops, admin, engineering and customer service, from $32 a month.
Decagon pricing is sales-quoted and not public: Decagon bills its customer service AI agents either per conversation (a fixed rate for every incoming conversation, lower at higher volumes) or per resolution (a higher fixed rate for each fully resolved conversation, with no charge for escalations). Decagon says most of its customers choose per-conversation pricing. There is no pricing page, rate card, free trial or self-serve plan; every number comes from an enterprise contract. What you buy is an AI agent for customer service on chat, voice, email and messaging. SPIRITT prices the whole AI workforce instead: Starter $32, Pro $256 and Max $1,024 a month, plus custom Enterprise, and every plan runs customer service agents and also codes, ships and runs sales, ops, admin and engineering work end to end.
How much does Decagon cost?
Decagon does not publish a price. Its own pricing post describes two options and no dollar amounts:
- Per conversation. A fixed rate for every incoming conversation the agent handles, with flexible pricing at higher volumes. You pay for escalated conversations too.
- Per resolution. A higher fixed rate, charged only when the agent fully resolves a conversation. Larger resolution commitments lower the rate.
What that means for a buyer:
- The rate is negotiated in a sales process that starts with a demo request.
- Volume is the multiplier. Both models scale with how many conversations your customers start, so model your monthly ticket count first.
- The scope is customer service. Decagon describes itself as building AI agents for enterprise customer service. Internal operations, sales work outside the conversation, admin and engineering sit outside the contract.
- A forward-deployed team is part of the engagement, so rollout and changes run alongside Decagon's team.
Cost at a glance
| Item | Decagon (Nov 2026) | SPIRITT (Nov 2026) |
|---|---|---|
| Public price | Sales-quoted, not public | Starter $32/mo, Pro $256/mo, Max $1,024/mo; Enterprise custom |
| Billing unit | Per conversation, or a higher rate per resolution | Credits per month, one balance for the whole organization, no seats |
| Try before a contract | No self-serve plan or public trial | Sign up and test on your own tickets the same day |
| What the price covers | AI agents for customer service on chat, voice, email and messaging | Customer service agents on voice, WhatsApp, SMS, web chat and email, plus agents for sales, ops, admin and engineering and a coding agent that builds and deploys apps |
| Escalations | Billed on per-conversation; free on per-resolution | Credits only for the work the agent does |
| Models | Mostly Decagon's own models; customers do not pick | SPIRITT composes Claude, GPT, Gemini, Grok and its own Kay models within each task |
Decagon pricing vs SPIRITT pricing: what each price buys
What you actually get for the money
With Decagon: an AI agent for customer service, configured with Agent Operating Procedures written in natural language and rolled out with Decagon's team. It is a point solution for one function: the conversations your customers start.
With SPIRITT: the same customer job, plus the rest of the company on one bill. SPIRITT runs branded customer agents on voice, WhatsApp, SMS, web chat and email that follow your written support procedures, act in your systems to refund, rebook or update records, and escalate to a human with full context. It buys phone numbers and runs an AI call center. The same workspace and shared context also run sales follow-ups, operations, admin and finance tasks, and a state-of-the-art coding agent builds, deploys and maintains the internal apps your team needs. SPIRITT composes the best models from every lab within each task, and composing the best of every lab beats any single-lab subset on capability and price.
SPIRITT plans and what they cover
| Plan | Price | Monthly credits | Fits |
|---|---|---|---|
| Starter | $32/month ($320/year) | 260 | Testing a support agent on real tickets and first workflows |
| Pro | $256/month ($2,560/year) | 2,150 | A live support queue plus regular sales, ops and engineering work |
| Max | $1,024/month ($10,240/year) | 9,000 | High-volume agents running around the clock across teams |
| Enterprise | Custom | Custom | Forward-deployed engineers, SSO, SCIM, audit logs, budgets by team, bring-your-own-cloud or air-gapped |
All three self-serve plans include the same features; they differ in credits. One-time top-ups add credits any time. Full details: SPIRITT pricing.
Decagon pricing vs a whole AI workforce
Price the job, across the company. If support conversations are the only job, compare a Decagon per-conversation quote against what your volume uses on SPIRITT credits, after testing SPIRITT on your own tickets. If customer service is the first step of a wider AI transformation, a CX-only contract means separate vendors for sales, ops and engineering. SPIRITT is the operating system for AI transformation: one workforce, one balance, and support insights that flow straight into product and sales work.
Related: Decagon alternatives, SPIRITT vs Decagon, Sierra AI pricing, Wonderful AI pricing.
FAQ
How much does Decagon cost?
Decagon does not publish a price. It bills per conversation or, at a higher rate, per resolution, with the rate set in an enterprise contract after a demo. SPIRITT starts at $32 a month (Starter), with Pro at $256 and Max at $1,024, and covers customer service plus sales, ops, admin and engineering work.
Is Decagon pricing public?
No. As of November 2026 Decagon has no pricing page (decagon.ai/pricing returns a 404), no rate card and no self-serve plan. Its pricing models are public; the numbers are sales-quoted, not public.
Does Decagon charge per conversation or per resolution?
Both are offered. Per-conversation pricing charges a fixed rate for every incoming conversation, including ones escalated to a person. Per-resolution pricing charges a higher rate only for conversations the agent fully resolves. Decagon says most customers pick per conversation.
Is there a cheaper alternative to Decagon?
SPIRITT lets you test a customer service agent on your own tickets from $32 a month before any contract, and the same plan also runs sales, ops, admin and engineering work. See Decagon alternatives for the full comparison.
Does Decagon offer a free trial?
No public trial as of November 2026. Access starts with a demo request. SPIRITT is self-serve: sign up and test the real product the same day.
How we checked
SPIRITT publishes this guide. Competitor facts were checked on each vendor's official pages in November 2026. SPIRITT prices come from the live SPIRITT billing catalog; your workspace billing page always shows the current numbers.
