Own feedback recovery
Connect
SPIRITT
DelightedDelighted
Make customer feedback lead somewhere
Run Delighted survey enrollment, feedback follow-through, and contact hygiene with your customer systems. Give SPIRITT the outcome and put your connected account to work.
What you can do with Delighted.
Close the feedback loop
Turn real survey responses into assigned customer-care work and track the resolution outside the survey.
Reach the right people
Schedule surveys with customer context and enroll eligible contacts in configured Autopilot programs.
Respect customer preferences
Reconcile bounces, unsubscribes, and pending survey requests before further outreach.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for your Delighted workflows, connected apps, and finished outcomes.
02
Connect Delighted
Connect Delighted and select the account and records your agent should work with.
03
Hand over a mission
Describe the result, scope, and handoffs. SPIRITT builds the workflow and follows the work through.
Hand over a mission.
Choose a mission. Make it yours.
Put Delighted to work.
Make customer feedback lead somewhere
Questions
Delighted, with SPIRITT.
01What can SPIRITT do with Delighted?+
Run Delighted survey enrollment, feedback follow-through, and contact hygiene with your customer systems. Turn real survey responses into assigned customer-care work and track the resolution outside the survey. Schedule surveys with customer context and enroll eligible contacts in configured Autopilot programs.
02Can SPIRITT build an app around Delighted?+
Yes. Ask it to "build a feedback recovery desk". Build a Delighted recovery desk from new survey responses and expanded person context. Create linked Zendesk cases for the concerns we define, assign owners, and follow cases through resolution. Refresh responses on a schedule and keep a deduplicated source-to-ticket ledger.
03Can SPIRITT manage survey fatigue?+
Yes. It reads the configured Autopilot frequency, compares contact cohorts and survey history available in responses, and removes pending requests for explicitly selected people. Unsubscribe requests are honored separately so cleanup does not restart unwanted surveys.
04How does Delighted work with my other apps?+
Connect the apps your mission uses. Zendesk to own feedback recovery; HubSpot to keep customer cohorts current; Slack to escalate urgent feedback. SPIRITT carries the handoff through and checks the result in the destination.
05What should I know about the Delighted connection?+
Creating or updating a person can schedule a survey email. Autopilot email and SMS must already be configured. Response follow-up and case notes live in the connected CRM or support app, alongside the original Delighted response reference.
06How do I get started with Delighted?+
Open a SPIRITT workspace, connect Delighted, and name the target records and desired outcome. Start with "Build a feedback recovery desk" or bring your own mission. Set the scope for changes and external actions, then let your agent run the work.