Escalate bugs with session data
Connect
SPIRITT
GleapGleap
Feedback to fix, then back to the user
SPIRITT runs Gleap end to end. It turns bug reports into engineering work, replies when fixes ship, launches tours and surveys, and keeps help content and AI answers in step with the product.
What you can do with Gleap.
A support queue that moves
Create, update, merge, link and archive tickets, reply in conversations, and send transcripts.
In-app engagement on demand
Launch banners, modals, tours, checklists, surveys, push and email campaigns, and read their results.
Answers that stay current
Maintain help center collections, AI content and Q&A snippets so assistants answer from your latest docs.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for product feedback. Share your triage rules, docs and release cadence.
02
Connect Gleap
Connect your Gleap project, then add the issue tracker, docs and CRM that feedback should reach.
03
Delegate an outcome
Describe the support, engagement or knowledge result you want. SPIRITT runs it daily and closes the loop with users.
Hand over a mission.
Choose a mission. Make it yours.
Put Gleap to work.
Feedback to fix, then back to the user
Questions
Gleap, with SPIRITT.
01Can SPIRITT manage Gleap tickets?+
Yes. It creates, updates, merges, links, snoozes and archives tickets, comments on them and emails transcripts.
02Which engagement formats can it launch?+
Banners, modals, tooltips, product tours, cobrowse tours, checklists, surveys, news, emails, push notifications and WhatsApp messages.
03Can it keep AI answers accurate?+
Yes. It creates and replaces AI content batches and maintains Q&A snippets from your current docs.
04Can it run the help center?+
It creates, updates and publishes collections and manages URL redirects for moved articles.
05What analytics can it use?+
Ticket, AI, help center and email statistics, activity heatmaps, survey summaries, and CSV exports of sessions and tickets.
06Can it migrate from Intercom?+
Yes. It imports Intercom contacts and sessions into Gleap and rebuilds saved replies as message templates.