Store ticket history for apps
Connect
SPIRITT
HelpDeskHelpDesk
Support ops with a clear view
SPIRITT turns HelpDesk into backlog dashboards, routing maps and setup audits your team acts on. It catches email domains failing verification, fixes the DNS records and keeps every ticket synced to your warehouse.
What you can do with HelpDesk.
Ticket data you can use
Page through tickets by folder and sort order to build backlog, volume and aging reports.
Team setup at a glance
See every agent, role, team and reply address so routing gaps stand out.
Setup gaps caught early
Audit rules, views, custom fields, canned responses, webhooks and email domain verification.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for the support reporting or setup audit you want handled.
02
Connect HelpDesk
Connect HelpDesk with access to tickets and account settings, plus the tools where reports and fixes belong.
03
Delegate an outcome
Describe the question or the standard to check. SPIRITT pulls the data, builds the answer and runs the follow-up.
Hand over a mission.
Choose a mission. Make it yours.
Put HelpDesk to work.
Support ops with a clear view
Questions
HelpDesk, with SPIRITT.
01What HelpDesk data can SPIRITT use?+
Tickets, agents, teams, rules, views, custom fields, canned responses, reply addresses, email domains, trusted senders, webhooks, licenses and subscriptions.
02How does it read tickets?+
Tickets are listed per folder with sorting and cursor pagination, so complete histories can be exported and analyzed.
03Can it audit our automation rules?+
Yes. It maps every rule against teams, agents, views and custom fields, and flags rules that route to empty teams or rely on retired fields.
04Can it check our email setup?+
Yes. It reads each email domain's verification status and DNS records alongside the reply addresses that depend on them.
05Can it see agent details?+
Yes. Profiles, roles, team memberships, status and signatures are available for every agent.
06Can it build a support dashboard?+
Yes. SPIRITT syncs tickets into your database on a schedule and deploys a dashboard your leads use daily.