Own product feedback work
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SPIRITT
RefinerRefiner
Connect insight to the customer journey
SPIRITT connects Refiner feedback with the account and product context needed to act: recovery queues, product evidence, segment analysis, and reliable customer updates.
What you can do with Refiner.
Feedback tied to real people
Combine responses with contact, account, and segment context instead of treating every answer as anonymous evidence.
Signals that improve decisions
Use survey reports and exact response data to build focused product and customer-success apps.
Context that stays current
Update customer traits and record approved user events so future analysis reflects the actual journey.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for customer insight and product feedback operations.
02
Connect Refiner
Connect Refiner with access to the account and records your mission needs. Add the companion apps you want SPIRITT to work across.
03
Delegate an outcome
Describe the result, owners, and approval rules. SPIRITT builds and runs the workflow around your Refiner data.
Hand over a mission.
Choose a mission. Make it yours.
Put Refiner to work.
Give insight somewhere to go
Questions
Refiner, with SPIRITT.
01Can SPIRITT create or send Refiner surveys?+
These actions retrieve forms, responses, segments, and reporting; they do not create forms or send surveys. SPIRITT can still operate the full insight-to-action workflow around the feedback.
02Can it update customer context?+
Yes. Contacts can be created or updated by ID or email with supported traits and account grouping, then retrieved to verify the saved profile.
03Can it track real user events?+
It can record a named event for a known user. The event should come from a verified business or product action, with duplicate handling in the surrounding workflow.
04Does tracking an event guarantee a survey appears?+
No. Recording the event is distinct from any survey targeting or application behavior configured elsewhere. SPIRITT does not treat the event response as proof of survey delivery.
05What usage can it monitor?+
Account information includes plan limits and usage counters for tracked users, events, page views, and survey responses, including available environment breakdowns and timestamps.
06Can it help close the feedback loop?+
Yes. Refiner evidence can drive Zendesk recovery cases, Linear product work, account reviews, and approved customer messages through connected channels, with a separate follow-through register.