Own customer recovery cases
Connect
SPIRITT
RetentlyRetently
Turn feedback into recovery
SPIRITT brings Retently feedback into the work that changes a customer experience: recovery cases, product follow-ups, and accountable outreach.
What you can do with Retently.
Feedback with a destination
Translate specific customer comments into support cases and product work with source context.
Surveys at the right moment
Maintain customer traits and send transactional surveys after approved business events.
A readable customer pulse
Combine NPS reports, feedback themes, and customer context in a living experience dashboard.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for customer feedback and survey follow-through.
02
Connect Retently
Connect Retently with access to the account and records your mission needs. Add the companion apps you want SPIRITT to work across.
03
Delegate an outcome
Describe the result, owners, and approval rules. SPIRITT builds and runs the workflow around your Retently data.
Hand over a mission.
Choose a mission. Make it yours.
Put Retently to work.
Give every signal a next action
Questions
Retently, with SPIRITT.
01Can it send surveys?+
Yes. SPIRITT can send transactional surveys, including an optional delay, after an approved event and with the right customer and campaign context.
02Can it create campaigns or templates?+
It can retrieve campaigns and templates and use their context in survey workflows. These actions do not include creating or editing the campaign or template itself.
03How does it organize feedback?+
It can read individual feedback and add tags or topics. SPIRITT can maintain your taxonomy, preserve the original comment, and route the resulting work to support or product teams.
04Can it run closed-loop recovery?+
Yes. It can create work in connected support tools, coordinate account owners, and maintain a case register around Retently feedback. Case resolution comes from the support workflow, not an invented Retently status update.
05What happens to opt-out requests?+
SPIRITT can unsubscribe customers by email. It keeps that action distinct from permanently removing customer records and follows your customer communication policy.
06Can we compare account cohorts?+
Customer traits, feedback, reports, and campaign context can power cohort views. SPIRITT shows the covered records and available sample context rather than inventing missing responses.