Turn support emails into cases
Connect
SPIRITT
Salesforce Service CloudSalesforce Service Cloud
Keep every case moving
SPIRITT works your Service Cloud org directly. It turns requests into cases, watches SLAs, escalates engineering issues and builds the dashboards your support leaders check every morning.
What you can do with Salesforce Service Cloud.
Cases from every channel
Create or upsert cases from email, forms and partner systems on an external ID, so retries never duplicate.
Service data on demand
Query any object with SOQL, including archived records, to power SLA watch, backlog views and reporting.
Bulk work in one call
Update owners, statuses and related records through batched or chained composite requests.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for the support operation you want to run better.
02
Connect Salesforce Service Cloud
Connect Salesforce Service Cloud so SPIRITT can work with your cases, accounts, contacts and custom objects.
03
Delegate an outcome
Set the outcome and the rules, such as response targets. SPIRITT builds the workflow and keeps it running.
Hand over a mission.
Choose a mission. Make it yours.
Put Salesforce Service Cloud to work.
Clear your service queue faster
Questions
Salesforce Service Cloud, with SPIRITT.
01What can SPIRITT do with Service Cloud?+
SPIRITT creates, updates and upserts cases, queries any object with SOQL, updates related records in composite batches, creates nested record trees and inspects object metadata. Around that it builds intake, routing, SLA and reporting systems.
02Does it work with custom objects and fields?+
Yes. SPIRITT describes any object to learn its fields and relationships, then queries and updates your custom objects through SOQL and composite requests.
03Can it update many records at once?+
Yes. Composite batches run up to 25 independent operations per call, composite requests chain dependent steps, and record trees create up to 200 related records in one call.
04Can it avoid duplicate cases?+
Yes. Cases can be upserted on an external ID such as an email message ID or ticket number, so retries and repeat syncs update the same record.
05Can it keep running on its own?+
Yes. SPIRITT runs scheduled SOQL checks for SLAs, backlog and escalations and acts on what it finds, so the service desk keeps moving between your check-ins.
06How do I get started with Service Cloud?+
Open a SPIRITT workspace, connect Salesforce Service Cloud and hand over one outcome, such as email-to-case intake or an SLA watch. SPIRITT builds it, runs it and reports what it changed.