Own service recovery cases
Connect
SPIRITT
SimplesatSimplesat
Make every response useful
SPIRITT turns Simplesat responses, question context, and customer records into working recovery queues, coaching evidence, and service-quality apps.
What you can do with Simplesat.
Understand the actual answer
Read question wording, scales, and response context before interpreting a score.
Recovery with an owner
Route specific service problems into support cases and track the follow-through outside the survey.
Customer context stays aligned
Maintain customer traits and team-member details for more useful feedback analysis.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for service feedback and customer recovery.
02
Connect Simplesat
Connect Simplesat with access to the account and records your mission needs. Add the companion apps you want SPIRITT to work across.
03
Delegate an outcome
Describe the result, owners, and approval rules. SPIRITT builds and runs the workflow around your Simplesat data.
Hand over a mission.
Choose a mission. Make it yours.
Put Simplesat to work.
Turn customer answers into better service
Questions
Simplesat, with SPIRITT.
01Can it create or send Simplesat surveys?+
These actions read surveys, questions, answers, and responses, and maintain customer or team-member records. Survey creation and sending are not part of this connection's supported actions.
02How does it interpret different score types?+
SPIRITT reads each question's metric, scale, choices, and wording. It keeps CSAT, NPS, and CES distinct instead of treating every numeric answer as the same measure.
03How far back does response search go?+
Unfiltered response and answer searches default to the last 30 days. SPIRITT uses an explicit date range and pagination when a reporting period needs complete coverage.
04Can it update feedback answers?+
It can search and analyze answers but does not rewrite them. Recovery status and follow-up actions live in the connected support system or a separate case register.
05Can it match feedback to support work?+
Yes. Response filters include ticket, customer, company, and team-member context where present. SPIRITT can connect that evidence to Zendesk cases and product follow-ups.
06Can it maintain our customer profiles?+
Yes. Customer creation or update can match by email, and existing customers can be updated by ID with names, company, tags, external IDs, and supported custom attributes.