Supply customer context
Connect
SPIRITT
WatiWati
Finish the WhatsApp service handoff
Give SPIRITT a mission with Wati. Send authorized in-session WhatsApp replies, maintain Wati contact attributes, and keep support status aligned.
What you can do with Wati.
Reply inside the session
Deliver approved free-form messages during the active 24-hour WhatsApp window.
Carry the customer context
Add contacts and maintain custom attributes from trusted business records.
Keep service state useful
Move chats between open, pending, and solved as the underlying work progresses.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace where your agent can build systems and run your Wati workflows.
02
Connect Wati
Connect Wati so your agent can work with the account and records your mission needs.
03
Hand over a mission
Name the outcome. SPIRITT executes the work, coordinates connected apps, and keeps the mission moving.
Hand over a mission.
Choose a mission. Make it yours.
Put Wati to work.
Finish the WhatsApp service handoff
Questions
Wati, with SPIRITT.
01Can SPIRITT send WhatsApp campaigns through Wati?+
The supported send action is a free-form session message within an active 24-hour window. Template campaigns and out-of-window sends are not included in this connection.
02Can it read my Wati inbox automatically?+
This connection does not expose message history or inbox event subscriptions. Workflows can use customer context from your authorized support system or a separately configured inbound source.
03Can it assign a chat to a team?+
It can list teams and update chat status, but native team assignment is not included. SPIRITT can route team handoffs through your connected support or communication apps.
04How does it decide a chat is solved?+
It uses the resolution evidence you provide or a connected system's confirmed outcome before setting solved. Sending a message alone does not establish that the customer's issue is resolved.
05How do I connect Wati to SPIRITT?+
Open your SPIRITT workspace and connect Wati. Choose the account and records for the mission, then connect any companion apps that will receive work.
06What should I ask SPIRITT to do first?+
Start with 'Run a support resolution handoff'. Specify the target records, who should receive the result, and which changes or external actions you approve. SPIRITT builds the workflow and checks its outputs against the connected account.