Open tickets from escalations
Connect
SPIRITT
DocsBot AIDocsBot AI
Support bots that keep learning
SPIRITT builds DocsBot AI bots on your documentation and keeps them sharp. It adds and refreshes sources, finds unanswered questions, turns escalated conversations into tickets, captures leads, wires webhooks to your systems and reports resolution and deflection every month.
What you can do with DocsBot AI.
Bots trained on what you know
URLs, files, sitemaps and FAQs added as sources on a refresh schedule, with failed sources re-indexed.
Chats that become outcomes
Leads captured, escalations turned into structured tickets and events sent to your systems by webhook.
Quality you can measure
Resolution and deflection stats, monthly reports, question history and answer ratings that drive the next fix.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for your support bots and describe your docs and what good answers look like.
02
Connect DocsBot AI
Connect DocsBot AI, plus your help desk, CRM and documentation sources.
03
Hand over the mission
Hand over the bots. SPIRITT trains them, routes what they capture and improves them every week.
Hand over a mission.
Choose a mission. Make it yours.
Put DocsBot AI to work.
Support bots that keep learning
Questions
DocsBot AI, with SPIRITT.
01Can SPIRITT train DocsBot AI bots?+
Yes. It creates bots and adds URL, file, sitemap and FAQ sources, with scheduled refresh and file uploads.
02Can DocsBot events reach other apps?+
Yes. Webhooks deliver lead, escalation, rating and research events to the endpoint SPIRITT sets up.
03Can it create support tickets from chats?+
It generates a structured support ticket from a conversation, ready for your help desk.
04Can it find what the bot cannot answer?+
It lists the question history with status filters and searches indexed content to check coverage.
05What metrics are available?+
Resolution and deflection stats over a date range and monthly reports per bot.
06How do I connect DocsBot AI?+
Open a workspace, connect DocsBot AI and your help desk or CRM, then describe the bots and outcomes you want.