Load call summaries
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SPIRITT
SpecificSpecific
Every customer voice in one place
SPIRITT keeps Specific complete. It loads call notes, support threads and survey answers as conversations, upserts companies and contacts with current plan and revenue attributes, and turns what customers say into work for product and sales.
What you can do with Specific.
Feedback from every channel
Calls, tickets and surveys land as conversations with the right source and account.
Accounts that stay accurate
Companies and contacts upsert with plan, revenue and owner attributes from your systems.
Themes that reach the right team
Recurring requests and risks become insights for product and alerts for account owners.
Works with your other apps.
Get started in three steps.
01
Open your workspace
Start a SPIRITT workspace for the customer feedback you want gathered and acted on.
02
Connect Specific
Connect Specific so SPIRITT can work with your conversations, companies, contacts, surveys and custom fields.
03
Delegate an outcome
Name your feedback sources. SPIRITT loads them into Specific and routes what matters.
Hand over a mission.
Choose a mission. Make it yours.
Put Specific to work.
Hear every customer clearly
Questions
Specific, with SPIRITT.
01What does SPIRITT do with Specific?+
It creates conversations, creates, upserts, updates and deletes companies and contacts, manages their attributes and reads surveys, sources and custom fields.
02Can it bring in feedback from other tools?+
Yes. Calls, support threads and survey answers become conversations with source, source URL, contact, company and custom fields.
03Will it create duplicate records?+
No. SPIRITT upserts companies and contacts by ID or email, so repeated syncs update the same record.
04Can it act on what customers say?+
Yes. It reads recent conversations, groups themes and sends them to product tools, owners and leadership briefs.
05Can it remove a contact on request?+
Yes. It finds the person by email and deletes their contact record or specific attributes.
06How do I get started with Specific?+
Open a SPIRITT workspace, connect Specific and name your first feedback source, such as call notes. SPIRITT loads it and keeps it flowing.