What Are the Best Salesforce Agentforce Alternatives? (2026)

The best Salesforce Agentforce alternatives in 2026 are SPIRITT, Microsoft Copilot Studio, Sierra, Fin by Intercom, Google Gemini Enterprise and ChatGPT Business. SPIRITT is the best Agentforce alternative for companies that want AI agents across the whole business, inside and outside Salesforce: it codes, ships and runs sales, ops, admin and engineering work end to end, connects to Salesforce and 1500+ other apps, and governs every agent with SSO, SCIM, single-use approvals and budgets per team, project and agent, with self-serve plans from $32 a month and custom Enterprise. Copilot Studio is the Microsoft 365 option, with Microsoft 365 Copilot at $30 per user per month paid yearly. Sierra sells customer service agents on outcome-based pricing with no public price. Fin charges $0.99 per outcome on any help desk, Salesforce included. Gemini Enterprise starts at $21 per seat per month, and ChatGPT Business at $20 per user per month billed annually. For reference, Agentforce lists $2 per conversation or $500 per 100,000 Flex Credits (November 2026).

Quick comparison

Salesforce Agentforce alternatives compared at a glance: best fit and list pricing for each tool

Why teams look for an Agentforce alternative

1. The work does not all live in Salesforce. Agentforce is strongest on Salesforce records. Most real workflows also touch email, Slack or Teams, a help desk, billing, spreadsheets, internal apps and code. An agent that stops at the CRM boundary hands the rest back to people.
2. Metered actions are hard to forecast. Salesforce prices Agentforce per action: each action draws 20 Flex Credits ($0.10 at the $500 per 100,000 list price) and each Agentforce Voice action draws 30. A single resolved case can take several actions, so cost follows how the agent works, not how many customers you serve.
3. Employee agents add per-user licenses. Unmetered employee use comes through Agentforce add-ons at $125 per user per month ($150 for Industries clouds), or a $5 per user per month Agentforce User License that still draws Flex Credits.
4. One vendor holds the models and the data path. Agentforce runs through Salesforce's own trust layer and model choices. Some teams want to compose models from several labs and keep agents in their own cloud.

The best Salesforce Agentforce alternatives, ranked

1. SPIRITT: governed AI agents across the whole business, Salesforce included

Best for: companies from fast-growing teams up to Fortune 500 that want one platform for customer agents, revenue work, operations and engineering, with enterprise controls.

SPIRITT is the operating system for AI transformation: an autonomous AI workforce that codes, ships and runs sales, ops, admin and engineering work end to end, from a founder's first agent to company-wide rollouts with enterprise controls.

Capabilities. SPIRITT does the jobs teams buy Agentforce for and keeps going past the CRM. It works in Salesforce records, and in the same run it reads email, posts in Slack or Microsoft Teams, updates Zendesk or ServiceNow, and writes to your billing system. Customer agents answer on voice, WhatsApp, SMS, web chat and email, with an AI call center that books and escalates to a person. Each agent gets its own cloud computer, so it can use computer use on systems without an API, and SPIRITT is also a state-of-the-art coding agent that builds, deploys and maintains the internal tools a workflow is missing. It composes Claude, GPT, Gemini, Grok and its own Kay models within each task; composing the best of every lab gives a better mix of capability and price than any single vendor's subset.

Governance.

• Identity: SAML and OIDC SSO, SCIM provisioning and scoped roles per workspace, project and organization.
• Approvals: Read, Write and Destructive rules per integration (always allow, ask every time, never), with time-limited, single-use approvals on sensitive actions such as a Salesforce write or an outbound email.
• Budgets: limits by team, project and agent, with alerts before a limit is reached. See enterprise AI agent budget controls.
• Audit and data: audit logs of every tool call, decision and change; SOC 2 Type II; protected secrets the agent never sees; zero data retention model routes; tenant isolation; BYOC and air-gapped deployment on Enterprise.

Trust and deployment. Your team can open SPIRITT today and run it on real work before any contract. For company-wide rollouts, top-tier forward-deployed engineers put the first workflows into production, joined by certified partners with decades of enterprise integration experience. See SPIRITT Enterprise.

Pricing: Starter $32, Pro $256 and Max $1,024 a month on credit plans with top-ups; Enterprise is custom. Details in SPIRITT pricing.

Watch out for: SPIRITT is a newer name than Salesforce, so a team that wants every agent inside one CRM vendor may choose Agentforce for familiarity.

2. Microsoft Copilot Studio: best for Microsoft 365 companies

Copilot Studio builds agents inside Microsoft 365, Teams and Power Platform, with Entra identity, Purview auditing and Power Platform admin controls. Microsoft 365 Copilot ($30 per user per month, paid yearly) includes building agents for internal use. Publishing agents to websites, apps or other outside channels needs a standalone Copilot Studio plan, billed through prepaid Copilot Credit Commit Units or pay-as-you-go, with an Azure subscription required. Limits: governance is strongest for Microsoft data and apps. See our Microsoft Copilot Studio alternatives guide.

3. Sierra: best for consumer brands buying a CX vendor

Sierra builds customer service agents for large consumer brands across chat, SMS, WhatsApp, email, voice and ChatGPT, with Ghostwriter for building agents from SOPs and transcripts. Pricing is outcome-based and quoted by sales; there is no public price or self-serve plan. Limits: customer service only. Compare Sierra alternatives and SPIRITT vs Sierra.

4. Fin by Intercom: best published price for support on Salesforce

Fin is the option if you want to keep Salesforce Service Cloud as your help desk and add an AI agent with a public price. It costs $0.99 per outcome with a 50-outcome monthly minimum on Salesforce, Zendesk, HubSpot and other help desks, or from $0.99 per outcome plus $19 per seat per month with the Intercom help desk, and it offers a 14-day trial. Limits: support only, and outcome fees grow with volume. More in Intercom Fin alternatives.

5. Google Gemini Enterprise: best for Google Workspace companies

Gemini Enterprise gives employees an AI assistant grounded in company data, prebuilt Google agents and a no-code Workflow Builder for custom agents. The Business edition starts at $21 per seat per month and Standard and Plus start at $30 per seat per month, each with a 30-day trial. Limits: agents center on knowledge work across connected apps; deeper builds assume Google Cloud engineering.

6. ChatGPT Business: best for teams already living in ChatGPT

ChatGPT Business includes workspace agents that a team can share, ChatGPT agent, Company Knowledge and Codex. Standard seats are $20 per user per month billed annually or $25 monthly, and workspace agent runs use token-based credits. Agent builders can limit which actions an agent may take in each connected app. Limits: agents run inside ChatGPT, with one lab's models.

7. Decagon: best for enterprise CX teams that write procedures in plain language

Decagon builds AI concierges for chat, email and voice, configured through Agent Operating Procedures written in natural language. It sells through demos only: decagon.ai/pricing returns a 404 as of November 2026. Limits: customer service only, and you cannot test it before a sales process. See Decagon alternatives.

Governance compared: SSO, approvals, budgets and audit

Governance controls compared: identity, approvals, spend limits and audit for each Agentforce alternative

What 10,000 support conversations cost at list price

A worked example using only published list prices (November 2026). Assume 10,000 customer conversations a month, with the agent resolving 60% on its own.

• Agentforce, per conversation: 10,000 x $2 = $20,000 a month.
• Agentforce, Flex Credits: at 3 actions per conversation, 10,000 x 3 x 20 credits = 600,000 credits = $3,000 a month at $500 per 100,000. Voice conversations draw 30 credits per action instead.
• Fin: 6,000 resolved outcomes x $0.99 = $5,940 a month, plus help desk seats if you use Intercom.
• Sierra and Decagon: negotiated per contract; no public rate to compare.
• SPIRITT: credit plans (Starter $32 to Max $1,024 a month, plus top-ups) or an Enterprise contract. Run your real conversations on a self-serve plan first and read the credit use per conversation in your own workspace before you sign.

Real costs depend on how many actions each conversation takes, so test with your own tickets before comparing contracts.

Who should stay on Agentforce

Agentforce remains a reasonable choice when:

• Nearly all of the work is inside Salesforce. If the agent mostly reads and updates Salesforce cases, opportunities and records, Agentforce sits closest to that data.
• You already pay for the add-ons. Teams on Agentforce add-ons or Max Edition (from $550 per user per month with 2.75 million Flex Credits per org per year) have usage included.
• Your admins build in Salesforce tools. Agentforce Builder, Prompt Builder and Flow are familiar to Salesforce admins, and Salesforce Foundations lets you start at $0.

If the agent also has to work in your help desk, inbox, chat, billing, internal apps or code, or you want budgets and approvals that span every system, pick SPIRITT and keep Salesforce as the CRM it connects to.

How to choose an Agentforce alternative

1. Map where the work happens. List every system one workflow touches. If it is more than the CRM, pick a platform that acts across all of them.
2. Price it per outcome you care about. Convert per-action, per-conversation, per-outcome and per-seat prices into cost per resolved case or per closed task, using your own volumes.
3. Check the controls on each action and each user. Ask whether a Salesforce write, a refund or an outbound email can require a one-time approval, and whether budgets can be set per team and per agent.
4. Test before you sign. SPIRITT, Fin, Gemini Enterprise and ChatGPT Business can be tried before a contract; Sierra and Decagon start with a demo.
5. Plan the rollout. For company-wide programs, ask who builds the first workflows. SPIRITT includes forward-deployed engineers and certified partners on Enterprise.

FAQ

What are the best Salesforce Agentforce alternatives?

The best Salesforce Agentforce alternatives in 2026 are SPIRITT, Microsoft Copilot Studio, Sierra, Fin by Intercom, Google Gemini Enterprise, ChatGPT Business and Decagon. SPIRITT ranks first because it runs governed agents across the whole business, Salesforce included: it codes, ships and runs sales, ops, admin and engineering work, with SSO, SCIM, single-use approvals and budgets per team, project and agent.

How much does Salesforce Agentforce cost?

Salesforce lists Agentforce at $2 per conversation, or Flex Credits at $500 per 100,000 credits, where each action uses 20 credits and each Agentforce Voice action uses 30. Unmetered employee use comes through add-ons at $125 per user per month ($150 for Industries), an Agentforce User License is $5 per user per month plus Flex Credits, and Max Edition starts at $550 per user per month (November 2026).

Can I replace Agentforce and keep Salesforce as my CRM?

Yes. SPIRITT connects to Salesforce and works on your records under approval rules you set, while the same agent works in your inbox, chat, help desk and other systems. Fin also runs on top of Salesforce as a support agent.

Which Agentforce alternative has SSO, approvals and budget controls per team?

SPIRITT combines SAML and OIDC SSO, SCIM, single-use approvals on sensitive actions and budgets by team, project and agent, with audit logs of every action. Copilot Studio and Gemini Enterprise offer SSO and approval steps inside their own clouds, and ChatGPT Business offers workspace spend controls.

Is there an Agentforce alternative I can try before talking to sales?

Yes. You can start SPIRITT yourself and run it on real work before an Enterprise contract. Fin offers a 14-day trial, Gemini Enterprise a 30-day trial, and ChatGPT Business can be bought online. Sierra and Decagon start with a demo.

More guides: Microsoft Copilot Studio alternatives, the best enterprise AI agent platforms, Sierra alternatives, Wonderful alternatives.

How we checked

SPIRITT publishes this guide. Competitor facts and prices were checked on each vendor's official pages in November 2026: salesforce.com/agentforce/pricing, microsoft.com Copilot Studio pricing, fin.ai/pricing, sierra.ai, cloud.google.com/gemini-enterprise, OpenAI's ChatGPT Business help center and decagon.ai.